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Discord, the popular messaging and VoIP application used by millions of users around the world, has had to deal with a data breach involving sensitive user information.The incident, which occurred on September 20, 2025, did not directly affect the company's servers but affected an external customer support provider.The consequences are proving particularly worrying for those who had contacted the platform's support teams. The mechanism of the cyber attack The dynamics of the violation has characteristics that make it particularly insidious.An unauthorized individual was able to penetrate the systems of a third-party vendor that handled part of the customer support services for Discord.This lateral attack allowed hackers to access a wide range of personal information without ever directly touching the core infrastructure of the gaming and communications platform. The most exposed users were those who had submitted support tickets or had interacted with the teams dedicated to the security and trust of the platform.The type of data compromised includes full names, usernames, email addresses, contact and billing details, IP addresses and the entire contents of conversations with technical support operators. Identity documents in the sights of hackers Particularly serious was the exposure of images of government identity documents, which specifically affected those users who had appealed decisions relating to age verification.This category of information represents a treasure trove for cybercriminals, who could use it for identity theft activities or sophisticated financial fraud. Discord immediately revoked the compromised vendor's access However, the company was keen to point out that some particularly sensitive categories of data remained safe.Complete financial information such as credit card numbers or CCV codes were not exposed, and user account passwords and authentication data remained protected. The company's response to the crisis Discord immediately activated an emergency protocol that required the compromised vendor to revoke access to support systems.The internal investigation was entrusted to a company specialized in computer forensics, while the competent authorities were promptly informed of the incident, following standard procedures for this type of security incident. Notifications to affected users began in the days following the discovery of the breach, through detailed email communications.The platform confirmed that the unauthorized access was limited exclusively to user interactions with support agents, without extending to other areas of the service or to data of users who had never contacted support. Recommendations for affected users Discord has issued specific security recommendations for users affected by the breach.The main invitation concerns maximum attention towards suspicious communications that could arrive through any channel, exploiting the stolen information to orchestrate phishing attacks or targeted scams. The company also made specialized staff available to answer questions and provide additional support to anyone concerned about the possible consequences of the accident.This episode highlights once again how the security of digital information depends not only on the direct protections of the main platforms, but also on the robustness of the systems used by external suppliers who have access to sensitive user data.